Delivery and Returns
If you need more information about our products please contact us
Delivery + Shipping
At Burgess Bagpipes, we take pride in crafting and delivering our custom made products. We offer worldwide shipping. Below, you’ll find everything you need to know about processing, shipping, and tracking your order.
Due to increase in orders Please email us for current waiting times,
orders@burgessbagpipes.com
*Since moving to our new workshop in Dunfermline, we have had a huge increase in visitors which has led to a slightly longer waiting list while we keep up with the demand!*
(Please remember contact us first to make an appointment!)
**(Due to the nature of the different woods we have slightly different wait times depending where in the cycle we are)**
*African Blackwood is in limited supply – Please Email Us*
We ship worldwide using trusted courier services. Shipping costs are listed below:
Shipping Rates on Pipes;
Contact us for shipping rates on Pipes and larger Items
(Prices are all changing week by week due to global circumstances – ie jetfuel)
United Kingdom & Europe
United Kingdom
– Flat Rate: £ GBP
European Union
– Flat Rate: £ GBP
North America
United States
– Flat Rate: £ GBP
Canada
– Flat Rate: £ GBP
Rest of World
Australia & New Zealand
– Flat Rate: £ GBP
Asia
– Flat Rate: Please Enquire for Price
Other International Destinations
– Flat Rate: Please Enquire for Price
Rates for smaller item’s are calculated in the – ‘Basket’
All orders on Pipes include a tracking number.
- Tracking details are sent via email once your order has shipped.
- Please allow up to 48 hours for tracking information to update.
Customs & Import Duties
- International customers may be subject to customs duties and import taxes, which are not included in our prices.
- These fees are the responsibility of the buyer.
- We are not responsible for delays due to customs processing.
If you have any questions about shipping, delivery times, or special shipping requests, please contact us.
- Return Window: You may request a return within 31 days of receiving your order.
- Eligibility: To be eligible for a return, your item must be returned and in the same condition that you received it, including original packaging.
- Non-Returnable Items: Due to the custom nature of our products, we do not accept returns on:
- Personalized items
- Items on sale or marked final sale
- Your order number
- The item you wish to return or exchange
- Reason for the return