Returns, Refunds and Cancelation Policy

Cancelling orders: If you change your mind about an order, and we haven't dispatched it yet, you can simply cancel your order by sending us an email at

Returns Policy: You may return goods for any reason within 14 days. If you are unhappy with your purchase and you wish to return it, we will take back products in their original condition within 30 days of your receipt of them and give you a replacement or if none is available, a refund.

This does not apply to custom made products, or if the product has been, altered or damaged for any reason whilst in your care. Once we receive and confirm that the returned product is not damaged we will issue you with a refund for the full amount minus the original shipping fees.

To return an item please contact us by e-mail and we will send a returns note which must be included in the returned package.

Goods should be returned to

Burgess Bagpipes Ltd

12 Greshop Road, Forres, Moray, Scotland, IV36 2GU

Damaged in Shipping:

If your package arrives and appears to damaged you must contact us immediately by e-mail You should not use the product and should retain the package for evidence. We will try to resolve any issues without the need for a return.