Terms and Conditions

Burgess Bagpipes Ltd terms and conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Burgess Bagpipes Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term Burgess Bagpipes Ltd or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 12 Greshop Road Forres, Moray IV36 2GU.
Our company registration number is SC518152 registered in Scotland. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, no personal information will be stored by us for use by third parties.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Scotland.
Burgess Bagpipes, Hay Family Generation Guarantee.
Because we have designed our products and have used the finest materials and manufacturing techniques we guarantee our instruments for 25 years (a generation). This only applies to our Scottish Smallpipes, Border pipes and Highland Bagpipes
If you have a problem with your instrument anytime through defective materials or workmanship, no questions asked we will do everything, we can to repair or replace the item.
Its as simple as that.
Conditions:
We hope that you understand that we need to apply certain conditions to our guarantee. This protects you and us.
We cannot accept claims on instruments not purchased directly from us.
We cannot accept claims on instruments that have been miss used deliberately damaged, or used for a purpose it was not intended for.
What is not covered by the Generation Guarantee.
Bags and Bellows these items have a 2 year guarantee.
All other consumable parts: reeds, valves, cords, covers etc.